FAQ

When will my credit card be debited?
Your credit card will be debited imediately after you enter your credit card details on our payment page and you submit the payment.

Can you ship to my country?
We ship worldwide, where air mail can be delivered. But unfortunately we do not accept all countries credit cards.

Delivery terms. When should I expect my order?
Usually it takes 2-3 business days for the order to be sent out (from the moment the order is placed). You should allow 10-15 business days for a Registered letter shipping ,4-12 business days for a Express Shipping.

How will the package arrive? Will people be able to tell its contents?
All packages are shipped in plain packaging to protect your privacy.

What is the soonest delivery?
The soonest delivery takes 4-12 business days ( Express Shipping , from the moment the product is shipped out).
 
Can i track my order?
Of course, after your order will be shipped you will recieve an email which will contain the date of shipment and the tracking number.

Do I have to sign for the package when it is delivered?
Yes, you have to sign for the package, as all the packages are shipped with tracking numbers.

How can I get a refund?
All orders are guaranteed to arrive to you in satisfactory condition. If your order does not arrive within 30 days please contact us and a replacement order will be shipped to you at no charge. If the second shipment is not delivered on time, we may offer to send it with another mail service or your payment will be refunded to your card. If you find that the cigarettes you ordered were not what you ordered then contact us immediately and a free replacement order will be shipped to you or you will be issued to a full refund .
 
How long should I wait for my refund?
The refund usually takes 5 to 20 business days. Please note, this period doesn't depend on our service, it only depends on YOUR Bank rules.
 
How do I sign in?
You have to use your username and a password which you choose when passing the registration on the website.
 
I forgot my password
If you forget your password, please use "Forgot password" button.

Can I cancel my order?
Yes, you can cancel your order within 24 hours of the placement of the order. If you cancel your order before shipment your payment will be refunded.
 
I've missed to put additional information to my order details.
If you miss some important information about your order, please contact support service. In case the product is allready shipped we can not change anything and in this case we are not responsible of non-delivery.

I want to cancel my order and buy another product
Before placing an order, please make sure you choose the correct product with the correct quantity, no changes can be done after you put your credit card details and the payment is accepted.
 
I didn't receive my order, what should I do?
This kind of problem is relevant only if the package stocks at the custom house of you country. In this extra situation it is advised to contact support service. We always care about our consumers. We will respect your privacy and would reship
the order.
 
What types of payments do you accept?
Currently we accept VISA, MasterCard, AMEX, JCB, DINERS credit cards, and WIRE Bank Transfers.
 
Do I get a confirmation that my order was accepted?
Sure, you will receive a confirmation to your email within next few minutes.